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Support
Mishra’s Deck Box and Pikashuffle are a shared design, and all support information applies to both products.
Important Update July 13,2023:
Issue with gears not meshing (locking) on some units.
Added July 13, 2023
We have recently identified an issue affecting some units, where a defect in design/printing resulted in gears that would catch/lock after a short time of use. We have corrected the design, and all future units will use the updated version of the gears to prevent this issue.
If you experience issues where the gears will catch or lock, and the unit becomes hard or impossible to turn the crank, please email us at [email protected] We will work with you to make it right. If you purchased through Etsy, you can still email us directly, or contact through Etsy messaging.
Options include:
- Sending your shuffler back to us for retrofit/replacement.
- Shipping you replacement parts and instructions to install in your shuffler. Requires the following:
- A small flat-head screwdriver
- A hex key/torx key/screwdriver to remove some screws (2mm Hex Keys can be provided with the replacement parts upon request, but we don’t have extra TR10 Torx drivers)
- Super glue.
- We will provide the other parts.
- Returning & refunding you for your purchase.
Why didn’t you reply to my message?
Added June 6, 2023
On June 6, 2023, we discovered that the “Contact Us” form on this website was not actually sending us your message, and it was not saving it either. So any attempts to use that form prior to June 6, 2023 was never received. Please either try again, or email us directly at [email protected]
We apologize for any inconvenience!
Temperature Warning!
Added June 6, 2023
Urza’s Toolbox uses PLA (Polylactic Acid) based filaments for all custom printed parts. We have chosen PLA for several reasons, but among the most important are that PLA is one of the most recyclable of the major consumer-grade 3D filaments, and does not give off toxic fumes while printing. The downside of PLA is that it has a much lower temperature to begin to deform.
Per the material data sheets, PLA should not be left in direct sunlight or exposed to temperatures higher than 50C/122F. In our experience, temperatures over 37C/100F has caused PLA parts to deform!
Please be careful with your Mishra’s Deck Box and heat. It can deform sitting in direct sunlight through a window, or in a car on a spring or summer day.
Fixing Feed Issues:
Mishra’s Deck Box is adjustable to address issues with feeding.
If you are experiencing issues with cards not feeding smoothly, getting caught, or double-feeding, you can fix this using a 2mm Hex Key. Some newer units have a single screw and a slot and use a TR10 Torx Security driver or very small phillips-head.
Use the image below as a guide.
The screws circled in red hold in the plate that controls the height above the feed wheels. If you adjust this plate up, it will allow easier passing, thicker cards, or double-sleeved cards. If you adjust the plate down, it will prevent double-feeds, or better feeding for thinner sleeves.
It may be easier to loosen just one screw, then slowly loosen the second one until the plate will just begin to move. Then make a slight adjustment, tighten one screw, and then test your shuffler. Repeat on each side until you find the desired adjustment point. Then re-tighten the screws. Be careful not to over-tighten the screws, as you can break the plastic. Just snug is sufficient.
Fixing Card Tray Issues:
Mishra’s Deck Box is adjustable if your card tray is too loose or too tightly held in.
If you are experiencing issues with your card tray being too loose or too tight, you can fix this using a 2mm Hex Key. Some newer units have a single screw and a slot and use a TR10 Torx Security driver or small phillips-head.
Use the images below as a guide.
On the bottom of the shuffler, the screws circled in red hold in the guide bars that hold the card catch tray in place. If you adjust those guide bars in or out, you will tighten or loosen the hold on the card tray. The screws to the front of the shuffler (the side where the card catch tray goes in) are a fixed point, while the screws to the rear of the shuffler (the side with the gears you turn) has an adjustable sliding position.
On the inside of the shuffler, the red circles highlight the catch bump that holds the card catch tray in place. Be aware of these, as they will hold the tray in place, or make it hard to insert and remove your tray.
It may be easier to loosen the fixed screw near the front first, then slowly loosen the rear screw until the guide plate will just begin to move. Then make a slight adjustment, tighten one screw, and then test your shuffler. Repeat on each side until you find the desired adjustment point. Then re-tighten the screws. Be careful not to over-tighten the screws, as you can break the plastic. Just snug is sufficient.
For single-screw models, the guide bars are designed to move side-to-side to allow the tray to move in and out. You may need to loosen or tighten the screw just slightly to allow the right amount of movement compared to resistance.
Other Issues:
If you are experiencing any other issues with your shuffler, please contact us at [email protected]. We will reply back as quickly as possible to assist you.