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As all Urza’s Toolbox items are 3D printed, items may vary in color, finish, and condition. 3D Printing is an additive manufacturing process, and by its very nature, do not result in identical parts with each manufacturing run. Items are hand-built and tuned, which will also result in variations in fit, function, and quality of items. Prior to considering a return, please contact us at [email protected] as we may be able to assist you directly to adjust and/or repair your item without needing a return.
We want you to be delighted with our products, but if you do decide that you are unhappy with your product, you have up to 30 days from the date of delivery to return your item(s). To ensure a successful return, please return your product in as-new condition, and in the original packaging, or packed similarly to the original. Please contact us at [email protected] prior to returning your item, so we can assist with any issues prior to your return, and to provide a return authorization number and return address. You will be responsible for return shipping. Lost or damaged items will not be refunded. Your refund will be issued within 2 Business days of receipt and inspection of your returned item. It may take longer for your funds to be processed/delivered, based on your method of payment.
We recommend a 12″ x 6″ x 8″ or 12″ x 8″ x 8″ box for shipping, along with bubble wrap or other packing materials to keep your items safe in transit.
For customers in the United States, we recommend USPS (United Stated Postal Service) Retail Ground or Priority Mail.
For international customers, we recommend using the most affordable shipping with tracking.
Defective Items
We will repair and/or replace parts and units, with no charge, with failures from defects in manufacturing and/or assembly. Items that have been damaged due to abnormal usage, dropping, abuse, or other conditions not related to the designed use and function of the item, are not covered by this policy. We may provide replacement parts for you to repair your own item, or may request the item to be returned to us for repair and/or replacement. We will cover the cost of shipping for defective item returns, exchanges, and/or replacement parts. If you believe your item is defective, please contact us at [email protected] to discuss. We will respond within 1 Business day and will make every effort to repair and/or replace your product.
Need help?
Contact us at [email protected] for questions related to refunds and returns.