Refunds, Returns, and Terms & Conditions

As all Urza’s Toolbox items are 3D printed, items may vary in color, finish, and condition. 3D Printing is an additive manufacturing process, and by its very nature, do not result in identical parts with each manufacturing run. Items are hand-built and tuned, which will also result in variations in fit, function, and quality of items. Prior to considering a return, please contact us at sales@urzastoolbox.com as we may be able to assist you directly to adjust and/or repair your item without needing a return.

Refunds & Returns

We want you to be delighted with our products, but if you do decide that you are unhappy with your product, you have up to 30 days from the date of delivery to initiate a return of your item(s). To ensure a successful return, please return your product in as-new condition, and in the original packaging, or packed similarly to the original. Please contact us at sales@urzastoolbox.com prior to returning your item, so we can assist with any issues prior to your return, and to provide a return authorization number and return address. You will be responsible for return shipping. Lost or damaged items, unless covered by the Defective Items & Damaged Items section below will not be refunded. Your refund will be issued within 2 Business days of receipt and inspection of your returned item. Shipping costs are not refunded. It may take longer for your funds to be processed/delivered, based on your method of payment.

We recommend a 12″ x 6″ x 8″ or 12″ x 8″ x 8″ box for shipping, along with bubble wrap or other packing materials to keep your items safe in transit.

For customers in the United States, we recommend USPS (United Stated Postal Service) Retail Ground or Priority Mail.

For international customers, we recommend using the most affordable shipping with tracking.

2026 Holiday Returns Courtesy

As a one-season courtesy for gift timing, orders placed November 15 through December 25, 2026 may initiate a return through January 31, 2027. Contact us at sales@urzastoolbox.com before shipping anything back so we can provide a return authorization. Items must be in as-new condition and in the original packaging (or packed similarly). You are responsible for return shipping. Shipping costs are not refunded. Custom / commissioned pieces remain final sale except for damage or defect (see Custom Commission and Defective Items sections). Standard 30-day-from-delivery terms continue to apply for orders outside this window.

Exchanges

Exchanges will be handled on a case-by-case basis. We may allow for a like-for-like exchange, or exchange for credit towards the purchase of a more expensive unit. Items that have been damaged due to abnormal usage, dropping, abuse, or other conditions not related to the designed use and function of the item, are not covered by this policy. Return shipping costs for the original unit will not be covered. If you wish to initiate an exchange, please contact us at sales@urzastoolbox.com to discuss. We will respond within 1 Business day and will review your request.

Defective Items & Damaged Items

We will repair, replace, and/or exchange parts and units, with no charge, with failures from defects in manufacturing and/or assembly. Items damaged in shipping, by the carrier, will also be repaired, replaced, and/or exchanged, with no charge. Items that have been damaged due to abnormal usage, dropping, abuse, or other conditions not related to the designed use and function of the item, are not covered by this policy. We may provide replacement parts for you to repair your own item, or may request the item to be returned to us for repair and/or replacement. Return of the defective or damaged items is required, and shipping costs may or may not be covered by us, depending on the situation. If you believe your item is defective or damaged, please contact us at sales@urzastoolbox.com to discuss. We will respond within 1 Business day and will make every effort to repair and/or replace your product.

Custom Commission & Personalized Order Disclaimer

Custom & personalized orders. Custom, CAD-designed, hand-painted and personalized shufflers are made to order just for you. They're final sale and can't be returned or exchanged unless they arrive damaged or defective.

How payment works.

Custom commissions are paid in two stages, each by an invoice we email you:

1. Once you approve the design, you pay for the shuffler and any custom CAD work in full, plus shipping if your order has no painting.
2. For hand-painted pieces, once the painting is finished and you've approved it, you pay the hand-painting charge plus shipping before the piece ships.
3. Payments already made are non-refundable once printing or painting has started.

Approvals and revisions.

We share CAD mockups or screenshots before printing, and painting sketches by email or text before painting. Work begins only after you approve. A few limited revisions may be possible during painting. Paint is hard to undo, though, so changes after painting starts may not be possible or may cost extra. Delays in approval or communication may extend the timeline.

Artist discretion.

Painted pieces involve creative interpretation within the agreed theme. Exact copies of sample designs or reference images aren't guaranteed. All work is done by hand, so slight variations in color, texture or finish are part of each piece's uniqueness.

Copyright and trademarks.

We can't reproduce copyrighted or trademarked art, logos or characters unless you own them or have the owner's permission. We may ask for proof.

Damage or defects.

If your custom item arrives damaged or doesn't work properly, contact us at sales@urzastoolbox.com within 7 days of delivery. We'll repair it, replace it if possible, or offer store credit toward a future order. We may ask for photos first.

By placing a custom commission order, you confirm that you have read and agreed to this policy.

Terms & Conditions

By placing an order on this website, you agree to this Refund and Return Policy. All purchases are subject to approval and availability. Urza’s Toolbox reserves the right to cancel or refuse any order at our sole discretion.

If you have questions or concerns, please contact us before opening a dispute or chargeback. We’re happy to help resolve any issues quickly.

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Change Log:

October 29, 2026: Added 2026 Holiday Returns Courtesy (orders Nov 15–Dec 25, 2026 returnable through Jan 31, 2027).
May 27, 2025: Clarified shipping responsibility in all sections. Added section: “Exchanges”. Clarified Defective Item vs Damaged Items requirements and policies. Clarified item return requirements.
July 16, 2025: Added Terms & Conditions section

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